Return Policy

Altrua values its relationship with you and offers you the option to return most products you purchase directly from Altrua.

You may return eligible products for an account credit, as set forth in detail below:

30-Day Return Period for Stock Products:

All unused stock hardware, accessories, and printed P.O.P may be returned within 30 days from the date on the packing slip or invoice for a credit of the purchase price paid.

Exceptions to Altrua's 30-Day Return Period:

Custom P.O.P may not be returned at any time. Please contact an Altrua representative to discuss a possible credit and/or reprint for custom made P.O.P.

How to Return a Product:

The client absorbs any return shipping fees, unless:
ยท The wrong product was received.
ยท The product was received damaged

Ship back all products you are seeking to return to Altrua. For partial returns, your credit may be less than the invoice or individual component price due to bundled or promotional pricing. We advise insuring your package if you choose Regular US Mail, which allows you to track your parcel with the US Postal Service.
Return the products in as-new condition, along with any media, documentation and any other items that were included in your original shipment.

Upon receipt of your return, Altrua will issue a credit of the purchase price paid to your account, which can be used for future orders or open invoices.

This policy was last modified on 07.21.2014